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Delivery of personalized pieces
Each personalized piece is prepared individually in our atelier, with attention to the detail of your order.
Estimated delivery for this piece: – .
The timing includes making and shipping. As soon as the piece leaves the atelier, you receive confirmation and the tracking code.
Size guide
The measurements for this piece are under “Piece details”, further down. If in doubt, talk to us before ordering.
Need help?
We are here to help before you order: choosing the piece, confirming the personalization or understanding timings.
You can talk to us through the site chat. We take the time, so everything turns out as you imagined.
If your question is about an order already placed, have the order number with you so we can help faster.
Contact the atelierKlarna. 3 payments of , no interest if you pay on time.
Up to 5-year warranty
All our stainless steel jewelry carries a 5-year warranty. S925 silver pieces carry a 2-year warranty.
Over 80,000 happy customers
Nothing makes us happier than knowing thousands of customers received a one-of-a-kind piece and were truly pleased with it.
Piece details
- Origin
- Made to order in our atelier, in Portugal
Shipping, returns and warranty
Each piece is made to order in our atelier, in Portugal. The estimated delivery date is shown next to the buy button, and when the piece leaves, we email you the tracking code.
Shipping costs and times by country, and what changes at Christmas, are in Timelines & delivery.
Personalized pieces are made once, for you, so they cannot be returned. If yours arrives broken, defective or poorly made, we replace it at no cost within the warranty: just fill in the support form. Pieces without personalization can be returned within 30 days.
5-year warranty on stainless steel. Returns & warranty
Care
Caring for your piece keeps it shining for years.
- Put on perfume, lotion and hairspray before you wear it, never over the piece.
- Everyday water is fine, but take it off for the shower, the pool and the sea.
- Take it off to sleep and to exercise.
- Keep it in its box, away from sun and heat, and clean it now and then with a soft cloth.
Choosing the photograph
What you give us is what stays.
The photograph is reduced to a few millimeters. Three things decide how it looks through the lens.
Yes — One face, or one subject, centeredOne face, centered 
Avoid — A face at the edge gets cut by the round windowFace at the edge 
Yes — Light from the frontLight from the front 
Avoid — Backlit, or heavy shadows on the faceBacklit or in shadow 
Yes — The original file from your cameraThe original file 
Avoid — Screenshots and forwarded images lose detailScreenshot or forward
- ✓ Is the face centered?Face centered
- ✓ Is it well lit?Well lit
- ✓ Is it sharp?Sharp
- ✓ Is it the original file?Original file
If something in the file won’t work, we write to you before we make the piece. Choosing well now avoids that wait.
About this extra
Your piece
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Add the photograph.
This is what goes inside the pendant, reduced to a few millimeters. Seen only through the lens.
Sharp enough · original file, resolution is fine
Private. Used to make your piece, then archived with the order.
To give.
If it is a gift, it arrives ready to give: the bag closes with no price in sight.
Extras.
What you can add to your order, each with its own price. Choose only what makes sense for you.
Is everything as you want it?
Everything can still be changed from the cart.
Reviews
In the words of those who received it.
Rated 4.8 out of 5
Read all 208 reviews-
“What can I say: every piece I received delighted my heart, so I’m giving 10 stars 💫 because they were the most beautiful pieces I have ever received”
Hélia · Verified buyer · Translated from Portuguese -
“They took care to stay in touch the whole time until the piece reached me. The quality is great and now I can always carry my furry friend close to my heart.”
Irina · Verified buyer · Translated from Portuguese -
“I can only say thank you for the excellent work! I will have a lovely keepsake of my husband, who passed away too soon!🙏”
Catia · Verified buyer · Translated from Portuguese
