Complaints and the Complaints book

If something did not go as you expected, write to us with your order number and what happened. We read every case and tell you what we do next. In the chat there is always a reply; Monday to Friday, from 8 am to 5 pm (Portugal time), you speak with the atelier team. By email, we reply within one business day.

Complaints book. The link is in the site footer, under “Complaints book”. Alternative dispute resolution is explained on the Terms and conditions page.