Broken, defective or badly made piece

Assistance is for when the piece has a problem: it broke, it has a manufacturing defect, a mistake of ours, or it is not well made.

1. Fill in the assistance form on Contact: in the “Report a defect” card, the “Fill in the form” button.
2. Add your order number and a photograph where the problem can be seen. It shows best in natural light.
3. We reply by email within 2 business days with what we do next: replace, remake or repair the piece.

Within the warranty (5 years on steel, 2 years on S925 silver), we do it at no cost, and the remade or repaired piece ships at no shipping cost.

Before you fill it in: if the problem is a mark or a scratch on the photograph, or you cannot see the photograph, first see Marks or scratches on the photograph and How to see your microphotograph. It is often solved in seconds.