Changing the address, failed delivery and lost orders

Changing the address. Write to us with your order number and the full address. If the piece has not yet left the atelier, we change it at no cost. Once it has left, the address is with the carrier: we tell you how to try to change it with them.

Wrong or incomplete address. Check the address before you pay. If the order comes back to the atelier because of a wrong or incomplete address, sending it again may have a cost. Write to us as soon as you notice the mistake.

Failed delivery. The carrier tries to deliver twice. If it cannot, the order stays at a pickup point for a few days and then comes back to the atelier. Sending it again may have a cost; write to us and we tell you what to do.

Lost order. If tracking shows that the order did not reach the address given, we make the piece again and send it at no cost.

It shows as delivered, but you did not receive it? Check with your family, your neighbors or the front desk. If you cannot find it, write to us with your order number: we look into what happened with the carrier.